Expert IT Services
Four ways you can engage us, all of which provide access to all of the expertise and services for your business like your own IT Department without staffing overhead.
- IT Pro Fully Managed
Fixed price, 24/7 unlimited access, onsite, phone and remote to all services.
- IT Remote Service
Fixed price, unlimited access, phone and remote support. Onsite support is charged at a single fee of $199 per onsite visit during regular business hours.
- IT Service Packs Time Blocks
A block of 10, 20, 50 or 100 hours used as needed.
- IT Augmentation Service
Perfect for organizations that want to add us as and when needed to free up limited internal IT resources. Add us to your IT Team without the Overheads We offer server / desktop administration, systems monitoring and phone / remote 1st and 2nd level service desk. We can customize it to suit your specific requirements.
Engagement pricing options
Monthly retainer is calculated either per user or per device, you choose between per user or per device Service Plan based on what best matches your business needs. You can always change with no penalty.
All monthly subscription fees will be billed at the start of the month. All blocks of time have to be paid in advance and will be deducted per usage and you will be given monthly reports to track your usage and incidents free of charge. You can see and track how your IT Assets are used or misused. Block Time purchased have to be used and no refunds given, and you can always upgrade and use the credit towards subscription plans.
- IT Pro Fully Managed
Fixed monthly fee per user $119 per device $89 Onsite Visits Included at no extra fee during regular business hours Phone + Remote Support also included outside regular business hours Onsite visits outside business hours also included at no extra fee 2 hours a month
- IT Pro Remote Support Only
Fixed monthly fee per user or device $89 Onsite visits $199 during regular business hours Phone + Remote Support outside regular business hours of $99 Onsite visits outside business hours flat free of $399
- IT Support Packs - Buy Blocks of Time
10 Hour Block at $89 20 Hour Block at $89 35 Hour Block at $89 If you need more block times we can discuss to see why you would be better off spending on Managed service and have a more predictable fixed cost.
All prices are before 13% HST which will be collected at invoicing.
Our Service Offerings include
- 24/7 Canadian Helpdesk
Our service desk is based in Greater Toronto Area and Vancouver, you have one number to call for all your IT requirements.
- User support & maintenance
We provide unlimited support on every device from workstations to servers, smart phones to printers.
- Vendor Management
No more sitting on hold with your ISP or trying to get an update for your accounting package, we manage all of your vendors.
- 24/7 Monitoring & Maintenance Free on IT Pro Fully Managed Service
We identify issues and perform real time maintenance to ensure fewer issues and faster response times. Quarterly Network Auditing included Our goal is to respond immediately to user based requirements and fix them on the first call. Our response rates averaged 93% from previous of 87%. We monitor our support team and service levels even if our customers don’t to exceed expectations.
- Our Money Back Service Guarantee
We guarantee our service delivery and report monthly on our performance. Should we fail to perform in any given month we will pay the following penalties. • 1 miss = $199.00 Discount • 2 misses = Free support for the next month • 3 misses = Free support for the next month + $199.00 discount on support. Response = An engineer will begin to work solely on the requirement, or will be dispatched if onsite is required within the guaranteed response time and remain working on the issue until completed.
* Offer is Open to Businesses with Min 15 PC and at-least 1 Server. If you intend to add a server to your then you can be qualified to claim this offer.
What Our Customers think about our services:
Etienne L – Managing Director – Professional Services
“The transition to Best Praxis IT’s Hosted VoIP PBX has been very smooth. Our primary reason for change was local service and ease of setup. Best Praxis Hosted PBX cloud based technology gives us the capability to respond quickly to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones. Other useful features like voice-mail to email allow us to receive and manage messages in a convenient manner when we are outside the office”.
Jeff M – CEO Printing Business
“The transition to Best Praxis IT’s Hosted VoIP PBX has been exceptional. Cost savings of more than 50% compared to our old traditional multi-line system is a welcome benefit, but the service and features are what we are most pleased with. Best Praxis Hosted PBX cloud based technology gives us the capability to enhance our service to clients with features like “Find Me-Follow Me” which allows us to answer our main office lines from anywhere, at any time with our smart phones or soft phones. The excellent voice quality and other extremely useful features like voice mail to email allow us to receive and manage calls and messages in a highly collaborative and seamless manner. The features, cost savings, ease of transition and experienced, professional and friendly team at Best Praxis IT have all contributed to a significant enhancement to our business communication amongst our team, and with our clients”.
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